Is your Business Process Robust?
Businesses are constantly striving to fulfill their agenda without any compromise on efficiency, revenues, or customer satisfaction. However, this becomes challenging when exceptions or deviations occur from the ideal sequence of events and activities. Traditional process modeling methodology and tools do not make any provision for description exception handling procedures separately from the normal process flow. As a result, process participants rely on their experience to resolve exceptions, which may not be ideal in the increasingly complex modern business environment. Business Process Management (BPM) is a solution to this challenge. BPM facilitates businesses to take a ‘big process perspective’, become process-centric, and takes a comprehensive approach to process change. A robust process has the ability to adjust to situations that have never been contemplated. BPM provides users to alter their processes to accommodate variances, making it a valuable tool for risk managem...